Do you have a question?

We're here to help.

    Frequently asked questions

    When will my order be delivered?

    We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.

    Can I Return my product?

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@layvy.com. Please note that returns will need to be sent to the following address: [Apartment 22, 2nd Floor, Building 49, Mohamed Ibrahim Street, first left from Street 18, Gesr El Suez, Cairo, Egypt.]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@layvy.com.

    What can I do if my item (or part of it) is damaged?

    We work hard to deliver your items without damage. Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.

    Send us a message!

    Contact us

    • Mail us anytime!

      We try to respond within 24 hours on your question.
      support@layvy.com

    • Chat live with us

      Maeve is always happy to help you!
      Live chat

    © 2026 LAYVY, Copyright All Rights Reserved.

      • American Express
      • Apple Pay
      • Mastercard
      • Visa

      Login

      Forgot your password?

      Don't have an account yet?
      Create account